Customer Service

For any order or product inquires, please email us at If applicable, please include your order number in your email as well. We look forward to receiving your email and assisting you.


We want you to be happy with your purchase! Merchandise purchased online may be returned within  7 days of receipt. Merchandise must be in original condition. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Shipping charges are not refundable. We recommend that you send your return to Jaci Blue via an insured carrier. Jaci Blue is not responsible for returns that are lost in transit. 

Ship Returned Items to:

Jaci Blue
2111 Magazine Street
New Orleans, LA 70130


The following items are final sale and cannot be returned for exchange or store credit:

  • Undergarments
  • Altered Clothing
  • Special Orders
  • Jewelry
  • Shawls/Scarves/Wraps
  • Hats/Gloves
  • Handbags
  • Sale Items